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Questions?

We’d Love to Hear From You

Whether you have a question, a special request, or just want to share your Velour moment — we’re here for you.

Email: hello@velourchocolates.com
Phone/WhatsApp: +91 6399248499

Bulk Orders & Corporate Gifting

From milestone celebrations to corporate gestures, Velour’s creations transform gifting into an unforgettable experience. Whether you’re curating hampers for clients, employees, weddings, or special events, our collection offers the perfect blend of elegance, craftsmanship, and indulgence.

Let’s Create Something Special Together
Share your requirements, and our team will work closely with you to craft gifts that leave a lasting impression.

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FAQs

Below are some of are common questions

Unfortunately, we don't accept cancellations since all our products are freshly made on order and we don't believe in serving our clients with stocked chocolates & cookies.

Yes, we do accept international shipping. You can place an order with the international address written in the order's 'request' box or directly write an email or call us and place your order, we will then inform you of the international shipping price for that specific address after which you can make the payment. Rest assured we will make sure your loved ones get to enjoy our products as soon as possible.

It usually takes us 24-48 hours to dispatch our products depending on the size of the order (usually when more than 6kgs). Once we dispatch it takes 1-6 working days to reach you depending on your location. Orders from Delhi, NCR & nearby cities can expect their orders to get delivered within 24 hours if ordered before noon, whereas it takes 3-4 days to reach other major north Indian cities and maximum around 5-6 working days for southern India.

While we make sure the orders are well fulfilled and delivered perfectly to you, we only refund the money in two cases; 1. If your order never reached your city or 2. If your order is not the same as you ordered. We will just require some picture proofs to process your refund.

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