index
Festive Special 'Mystery Discount' auto-applied at checkout. Limited time only
Questions?

We’d Love to Hear From You

Whether you have a question, a special request, or just want to share your Velour moment — we’re here for you.

Email: hello@velourchocolates.com
Phone/WhatsApp: +91 6399248499

Have a Question?

Planning something bigger — a wedding, a corporate order, a festive hamper? Visit our Bulk & Corporate Gifting page for a guided form built for exactly that.

Received a damaged package? Claim your reshipment here — we'll send a replacement at no extra cost, no back-and-forth needed.

For everything else, send us a note below and we'll get back to you personally.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

FAQs

Below are some of are common questions

Unfortunately, we don't accept cancellations since all our products are freshly made on order and we don't believe in serving our clients with stocked chocolates & cookies.

Yes, we do accept international shipping. You can place an order with the international address written in the order's 'request' box or directly write an email or call us and place your order, we will then inform you of the international shipping price for that specific address after which you can make the payment. Rest assured we will make sure your loved ones get to enjoy our products as soon as possible.

It usually takes us 24-48 hours to dispatch our products depending on the size of the order (usually when more than 6kgs). Once we dispatch it takes 1-6 working days to reach you depending on your location. Orders from Delhi, NCR & nearby cities can expect their orders to get delivered within 24 hours if ordered before noon, whereas it takes 3-4 days to reach other major north Indian cities and maximum around 5-6 working days for southern India.

While we make sure the orders are well fulfilled and delivered perfectly to you, we only refund the money in two cases; 1. If your order never reached your city or 2. If your order is not the same as you ordered. We will just require some picture proofs to process your refund.